Shipping policy

Shipping Policy

Last updated: March 31, 2026

PROCESSING TIME
All orders are processed and shipped within 2-3 business days. Orders are not processed on weekends or public holidays. You will receive a confirmation email with your tracking details once your order is on its way.

DELIVERY TIME
Once shipped, orders typically arrive within 6-10 business days depending on your location. Delivery times are estimates and may vary due to carrier delays, customs, or circumstances outside our control.

FREE SHIPPING
Auriva offers free shipping on all orders during promotional periods. Any active free shipping offer will be clearly displayed on our website at the time of purchase.

TRACKING YOUR ORDER
Once your order has shipped you will receive an email with your tracking number. If you have not received tracking information within 3 business days of placing your order please contact us at support.Auriva@gmail.com.

LOST OR STOLEN PACKAGES
Auriva is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you have not received your package, contact us at support.Auriva@gmail.com and we will do our best to assist.

INTERNATIONAL SHIPPING
We ship to selected international destinations. Customers are responsible for any customs fees, duties, or taxes imposed by their country. Auriva is not responsible for delays caused by customs processing.

WRONG ADDRESS
Please ensure your shipping address is correct at checkout. Auriva is not responsible for orders shipped to an incorrectly provided address. If you notice an error contact us immediately at support.Auriva@gmail.com before your order is processed.

CONTACT
For any shipping questions reach out to us at support.Auriva@gmail.com. We aim to respond within 1-2 business days.